Terms of Service

Version 1.0 · effective 11 November 2026

These terms apply to the use of the ZERPY web application (zerpy.app), the partner portal, the API and related services (the service). The service is provided by Giffi OÜ (registry code 12483222, Erna põik 12, 76907 Suurupi, Estonia, e-mail hi@giffi.ee), we or us.

A company using the service is the customer, and the people acting on the customer's account (staff, partner portal users) are users. If you create a company account or use the service on behalf of a company, you confirm that you may accept these terms on its behalf.

1. The service

ZERPY is web-based business software (ERP) for small and medium businesses: products, inventory, sales, invoices, purchasing, production, a partner portal and integrations with other software.

The service is in beta. We develop it continuously: features may be added, changed or removed. We give reasonable notice of significant changes that affect your daily work.

2. Fees

The service is currently free of charge. If we start charging for it, we will announce this and the prices at least 30 days in advance by e-mail or in the app. A paid service starts only if the customer agrees to it. If the customer does not agree, they may stop using the service and download their data before doing so.

3. Account and access

• Creating an account requires a valid e-mail address. Your details must be correct.
• Keep your password secret and do not share your account. Every person uses their own account.
• The customer's owner or admin decides whom to invite to the team and with which permissions (roles). The customer is responsible for what its users do in the account.
• If you suspect that someone has accessed your account, change your password immediately and let us know.
• Partner portal users (the customer's resellers and customers) use the service on the customer's invitation and with the permissions the customer gives them.

4. Customer data

• All data the customer enters or uploads to the service (products, partners, orders, invoices, files etc.) belongs to the customer. We use it only to provide the service, on the customer's instructions and in line with the Data Processing Agreement.
• The customer is responsible for having the right to enter the data and for its accuracy.
• The customer can download their data (for example PDFs, CSV files, via the API).
• We do not sell customer data or use it for advertising.

5. Acceptable use

You may not use the service:

• for unlawful activity or content that infringes the rights of others;
• to gain unauthorised access to the data of other users or customers;
• to test, load or disrupt the security of the service without our written permission;
• to distribute spam or malware (including through the website chat and e-mails);
• through the API or integrations in a way that exceeds reasonable limits or endangers the operation of the service.

In case of a breach we may restrict or suspend access. Where possible, we give notice first and a chance to stop the breach.

6. Integrations and third-party services

The customer may connect ZERPY to other services, such as Merit Aktiva, Montonio, their webshop, webhooks, AI chat providers (Anthropic, OpenAI) or AI assistants (Claude, ChatGPT). When an integration is switched on, ZERPY sends data there on the customer's instruction.

The use of those services is governed by their providers' terms. We are not responsible for the operation, prices or data processing of third-party services.

7. AI features

Website chat answers and actions taken through the AI assistant are generated with a language model and may be inaccurate or wrong. Check important information before relying on it.

The AI assistant cannot delete anything in ZERPY. It can only create orders as drafts, and every change is recorded in the activity log.

8. Documents, taxes and accounting

ZERPY helps to create invoices, VAT calculations, monthly reports and other documents, but the customer is responsible for the correctness and legal compliance of its documents, VAT and accounting. ZERPY is not accounting software and does not replace an accountant.

9. Availability and backups

We aim to keep the service continuously available and the data securely backed up. During the beta we do not guarantee a specific availability: the service may be interrupted, for example for maintenance, updates or failures of our service providers. Where possible, we announce longer planned maintenance in advance.

10. Liability

The service is provided as is. To the extent permitted by law:

• we are not liable for indirect damage, such as lost profit, business loss or consequential effects on data;
• our liability is limited to the amount the customer has paid for the service in the last 12 months.

These limitations do not apply to damage caused intentionally or through gross negligence, or in other cases where the law does not allow liability to be limited.

11. Termination

• The customer may stop using the service at any time. To delete the account and data, write to hi@giffi.ee.
• We may discontinue the service with at least 60 days' notice. In case of a material breach of these terms we may suspend access immediately.
• After termination the customer has 30 days to download their data. After that we delete the customer's data within 90 days, except data we must keep by law. Data in backups is deleted as the backups are rotated.

12. Changes

We may change these terms. We announce material changes at least 30 days in advance by e-mail or in the app. If you continue to use the service after the changes take effect, the new terms apply to you. If you do not agree with the changes, you may stop using the service.

13. Governing law

These terms are governed by the laws of the Republic of Estonia. We try to settle disputes by negotiation. If that fails, disputes are resolved by the Harju County Court, unless the law provides otherwise.

14. Contact

Giffi OÜ · registry code 12483222 · Erna põik 12, 76907 Suurupi, Estonia · hi@giffi.ee

See also: Privacy Notice · Data Processing Agreement